Privacy Policy

Who we are

Our website address is: https://startofthebeginning.co.uk.

This privacy policy sets out how Start of The Beginning uses and protects any personal information that we collect about you.

Start of The Beginning is committed to ensuring that your privacy is protected, and your data is secure under the General Data Protection Regulation (GDPR). Should we ask you to provide certain information by which you can be identified when using this website or supplying information by email, in writing or by phone then you can be assured that it will only be used in accordance with this privacy policy.

Start of The Beginning may change this policy from time to time by updating this page, therefore we suggest that you should check this page periodically to ensure that you are happy with any changes.

This policy is effective from 25 May 2020.

What personal data we collect and why we collect it

When visitors leave comments on the site or email, I collect data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

  • We collect personal information about you when you make an enquiry or place a booking for a course or accommodation via, www.startofthebeginning.co.uk. It`s processing is necessary for the contract we have with you. It enables us to, for example, respond to your enquiries, process your bookings and to contact you with information relating to any courses or sessions you have booked.
  • We also collect and process personal information when you voluntarily choose to receive marketing communications from us (see marketing section below).
  • Your website usage information is also collected using cookies (see cookies section below).

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

We suggest consulting the Help section of your browser or taking a look at the About Cookies website (https://www.aboutcookies.org/) which offers guidance for all modern browsers.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Your personal information may be shared with third party organisations, but only for the purposes of the contract we have with you, or to deliver marketing communications from us that you have consented to. This is currently limited to:

    • A trainer or training venue to advise of your attendance at a course, or an accommodation booking made via Start of The Beginning.
    • The transfer of your information to marketing partners which organise the delivery of any e-newsletter and training brochure. We will not share or sell your details with other companies for marketing purposes.
    • IT support services, in order to assist with the smooth running of our website and computer operations.
    • Financial services (such as PayPal) and accounting support – for processing payments and for the legal keeping of our accounting records.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected and in line with legal requirements to keep accounting records for 5 years from the date of our contractual agreement.

The length of time I store data varies, throughout the duration of therapy I will keep all records. Once Therapy has ended I will keep your address and contact details for a maximum of 30 days after which point they will be shredded. Your session notes and client code will be kept for a further 5 years in line with my insurance policy and legal obligations.

Young persons data is kept after they end therapy and for a further 5 years after they turn 18.

What rights you have over your data

If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

It is important to us that the personal information we hold about you is accurate and we will promptly correct any errors. Please contact us using the following details www.startofthebeginning.co.uk 

You are entitled to a copy of all or part of the information we hold on you. Please contact me using the following details and I will deal with your request within one month; www.startofthebeginning.co.uk

Additional information

How we protect your data

We are committed to ensuring that your information is secure. I will collect and store your name, date of birth and age. This is basic information that helps me, get to know you better but is also stored for lawful and safeguarding purposes (see confidentiality/ sharing of information contract).
Your Address, Email address and phone number is recorded and stored as a means of contacting you regarding your sessions.

These details may also be used for emergency purposes where there is an evident risk of harm to yourself (see confidentiality statement). GP details are recorded for safeguarding purposes whereby I have cause concern for your wellbeing and safety I may have to contact your GP. Where possible I will seek to get your consent and inform you before doing so. Session notes, If I make any notes they will be very brief anonymous notes of key themes discussed in our sessions. The purpose of recording this is for my own recollection and to monitor the work we are doing and to be retained for lawful purposes.

Start of The Beginning collects data recorded on paper format and is stored in a locked filing cabinet.

Your contact number maybe stored in a business phone, that only I can access, and using only your initials.

The length of time I store data varies, throughout the duration of therapy I will keep all records. Once Therapy has ended I will keep your address and contact details for a maximum of 30 days after which point they will be shredded. Your session notes and client code will be kept for a further 5 years in line with my insurance policy and legal obligations.

What data breach procedures we have in place

You will be informed within 72 hours of our becoming aware of any data breech.

What third parties we receive data from

Any agency, relative or professional who refers you into our service.

What automated decision making and/or profiling we do with user data

 Industry regulatory disclosure requirements

All information collected and shared will not be shared with anyone else. Start of The Beginning/ Gaynor Rimmer will not sell your information or use it for any purposes other than those related to Therapy.
There are however exceptions that may require me to share your information with a third party, details of which are outlined below. Please note that a decision to breach confidentiality is not taken lightly and all due consideration to your privacy is taken into account.

Confidentiality may need to be breached in the following circumstances:
• There is significant risk of harm to yourself, in this instance information may need to be shared with a GP or other professional.
• There is information shared that suggests a child/vulnerable adult is being harmed or is at risk of harm. In this instance information may need to be shared with relevant services.
• If there is disclosure of Terrorism or Money Laundering, or Drugs Trafficking I am legally obliged to disclose this information to the police.
• Finally, if I am subpoenaed by court to share any information then I must do so upon request.
• I may at times share my case work with a supervisor who is a qualified counsellor and adheres to the same confidentiality and privacy requirements. All information shared is anonymous to avoid identification.
• In the event of my death or terminal injury resulting in me being unable to carry out my work my supervisor will have access to all my clinical records in order to inform clients and end therapy and destroy data as required.